SHIPPING & RETURNS

Shipping

SHIPPING & RETURNS

Thank you for your order with Friends of City Park! This is a confirmation of your online order. All items are shipped within 2 to 3 days on orders placed Monday – Friday, excluding holidays. Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS.

If you have questions or concerns in regards to your purchase, please call our office at 504-483-9376 or email us at friends@friendsofcitypark.com.

Friends’ mission is to raise funds for capital improvement projects to maintain City Park as a place of natural beauty, rest and renewal for the community. Annually, City Park must raise 89% of its operating budget which leaves little to no resources for park capital improvements. Friends of City Park is vital and important to the Park’s growth.

Shipping
All in-stock items are shipped within 2 to 3 days on orders placed Monday – Friday, excluding holidays. Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns
Friends of City Park would like you to be completely satisfied. If for any reason, your expectations are not met, simply return your purchase and we will gladly replace it or refund your money within 30 days of purchase.

Please include a copy of your packing slip with all returns. Returns must be made in person at the below address.

Returns:
Friends of City Park
1 Palm Drive
New Orleans, LA 70124

You may also get information about your order by calling us at 504-483-9376.